Cake or pastry order should be placed minimum 7 days in advance, custom decorated cakes and cookies at least 2 weeks prior the event, at least 4 months for wedding cake, cookies day before. All are paid in advance in full online when order is placed. All custom decorated orders are to be paid in full when the order is placed.
I will deliver free order for more then $20.00 within 10 miles and order for more then $50 within 20 miles from Commercial Kitchen, 406 Tompkins St Orange, NJ 07050, after that you will be held responsible for an additional delivery charge $1 per 1 mile.
I can not ship my cakes.
I take pride in my desserts and cakes. If you are unhappy with your order, immediately notify me please (within 24 hours of pick-up) of your concern and return your dessert to me. I will give you credit for the amount returned for use toward a future purchase.
Order Cancellation Policy
I understand that plans change and I will gladly assist you in making changes to your order date and time whenever possible. I accept weekday cancellations by phone or email (firstname.lastname@example.org) prior to 4:00 pm, 3 business days before your event. All changes must be confirmed. I reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 30% of the entire order will be charged for cancellations 24 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. Orders that cannot be delivered due to customer’s wrong information or availability will be taken back to and stored until further notice from customer. Because of the nature of my business and my quality and freshness assurance, I will dispose of any cake, pastry, baked item that is not delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.
Custom Cake Cancellation Policy
Custom cake deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any custom cake orders cancelled 2 weeks prior to your event date will receive only a 75% refund on any payments made after the deposit. Any custom cake orders cancelled less than 1 week prior to your event date will receive a no refunds on any payments made after the deposit.
There will be a $15 Change Order fee for any changes that are requested within 24 hours of the time required.
Decorations and Coloring
I’ll do my best to match any requested color or design. I am limited to the fact that I’m dealing with icing that can fade do to light and temperature so I do not guarantee an exact match.
I respect the privacy of my customers, visitors to my website who may choose to provide personal information.